Warranty and crash replacement policy
Custom wheels are guaranteed against all manufacturing defects, for the specific period written below from the date of original purchase. During this specific period, Custom will replace or repair without charge and at its discretion the wheels that have a manufacturing defect. The parts replaced or repaired in accordance with this warranty will be covered for a period equal to the remaining portion of the original equipment warranty.
All Custom wheels are guaranteed for a period of 1 year from the date of purchase.
We warrant that all products are free from defects in materials or workmanship for 1 year from the date of original purchase (proof of valid purchase required).
Not guaranteed from Custom Technology (the manufacturer) if:
Custom wheels are used during cycling or triathlon races or timed event. The wheels have been modified, misplaced, misused, melted (over heated), improperly installed will not be not covered by the warranty. CUSTOM wheels brake pads and original quick releases and brass nuts are designed specifically for our rims.
Purchases made via eBay or similar resale sites are not supported by CUSTOM technology inc.
CRASH REPLACEMENT - CUSTOM WHEELS POLICY:
We will rebuild your damaged wheel in case denting, crunching, folding or destroyed. Send us your damaged wheel and the existing hub and we will rebuild it with a new rim and spokes. The hub will be analyzed for any damage. We will contact you if your hub (s) require maintenance or replacement. The replacement or repair of a collision is subject to the same conditions as the order of new wheels, depending on the pre-order time, unless the wheels are in stock. The crash replacement policy is valid for the original owner for a period of 2 years with the original invoice. Custom technology inc. will send you a new wheel for 50% of the MSRP if the repair costs are higher. Custom technology inc. may choose to replace the wheel with another of equal or greater quality if the original product is out of stock.