Warranty and crash replacement policy
Apogee-Sports frames and Custom wheels are guaranteed against all manufacturing defects, for the periods specified below, as of the date of the initial purchase. During this specific period, Apogee-sports will replace or repair without charge, and at its discretion, the Apogee frames or Custom wheels that display a manufacturing defect. The parts replaced or repaired in accordance with this warranty will be covered for a period equal to the remaining portion of the warranty of the original equipment.
All Apogee frames and Custom wheels are guaranteed for a one (1) year period from the date of purchase. All components assembled on Apogee frames are guaranteed by their respective manufacturers. Please contact your authorized Apogee retailer for more information regarding the applicable warranties.
Each Apogee bike and Custom wheels were designed for a specific use. The operational life of a bicycle varies according to its construction, maintenance and the care provided. Intensive use or use with a heavy load, use during competitions or for activities other than those for which the bicycle was intended greatly diminish its operational life. Any of these conditions may lead to random failure. Abusive use will therefore cancel the warranty.
_ Regular maintenance (cleaning, lubrication or inspection);
_ Shipping costs;
_ Cost of labour related to the assembly, disassembly, repair or replacement parts;
_ Damages caused by normal wear and tear including damages caused by material fatigue.
_ Damages were caused by a unforeseen event;
_ Bicycle or Custom wheels were used for a race or a competitive event
_Tire pressure over 130 psi
_ Bicycle or Custom wheels were purchased from a retailer other than those authorized by Apogee;
_ Bicycle or Custom wheels were not entirely assembled by an authorized Apogee retailer;
_ Bicycle or Custom wheels were repaired by a person other than an authorized Apogee retailer;
_ You are not the original owner of the bicycle or Custom wheels;
_ Bicycle or Custom wheels were used for an activity other than those for which it was intended;
_ Bicycle or Custom wheels and / or their components were subject to abusive use, negligence, abnormal and / or excessive use or were involved in an accident;
_ Non-compatible components installed on the bicycle or Custom wheels
_ Usage of non-carbon brake pads with the Custom wheels
_ Frame too small for the bike rider;
_ The rider’s weight exceeds the maximum allowed for the bike or Custom wheels
_ Use of a seat other than the one sold with the bike;
_ The frame and / or its components were modified (ex: polishing, structural or mechanical modification or addition, stripping, sanding, strain hardening, shot peening) (ce mot m’est inconnu, à revoir );
_ Continued use of bicycle while damaged.
CRASH REPLACEMENT - CUSTOM WHEELS POLICY:
We will rebuild your damaged wheel in the case of denting, crunching, folding or destroyed in some fashion. Send us your damaged wheel and existing hub and we will rebuild it with a new rim and spokes. The hub will be analyzed for any damage. We will contact you if your hub(s) requires maintenance or replacement. Crash replacement or repair are subject to the same conditions as ordering new wheels, based on preorder time frame, unless rims are in stock. Crash replacement policy is valid for the original owner for a 2-year period with the original invoice. Apogee-Sports will ship you a new wheel for 50% of the MSRP if the repair costs are higher. Apogee Sports may choose to replace the wheel by another of the same or higher quality if the original product is out of stock.
CRASH REPLACEMENT - APOGEE FRAMES POLICY:
We will repair a damaged bike frame in the case of denting, crunching, cracking or destroyed in any way. Send us your damaged frame for a thorough inspection. We will advise you if it can be repaired and will give you the exact repair cost. In the case where we cannot repair the frame, we will exchange it for a brand new one for 50% of the MSRP. Crash replacement is valid for the original owner for a 2-year period with the original invoice. Apogee Sports may choose to replace the frame by anyother of the same or higher quality if the original product is out of stock.